Aetna Live Well Program

Take charge of your health! E*TRADE is committed to fostering an environment that is supportive and drives healthy behaviors and wellness activities. If you are enrolled in an E*TRADE Aetna Medical Plan, you will have access to the following Aetna Wellness Platform components:

  • Health Assessment (including summary reports)
  • Health Actions and Health Events
  • Online digital coaching (Your Health Goals and Your Health Education)
  • Health trackers and device integration
  • Personal Health Record
  • Health Decision Support
  • Social Communities
  • A health library with recipes, health-related videos, and online content

All employees will receive a $130 annual wellness discount on their 2021 medical plan premiums, in lieu of the biometric screening discount previously offered.

Lyra Health

Lyra Health gives you access to the best therapists, mental health coaches, and resources to help you manage personal, family, legal, or financial issues.

Lyra offers:

  • Free and confidential counseling services: Up to 16 sessions per person, per year (services are available to US benefits-eligible employees and their dependents).
  • Solution-focused care: Short-term therapy or coaching if your emotions, thoughts or behaviors are negatively affecting your life, or if you’re facing a difficult life situation. Lyra providers specialize in clinically proven treatments that help you better understand yourself so you can address those challenges and find stability.
  • Convenient options for busy lives: Schedule a video or in-person appointment as soon as the next day, or live message with a provider. Plus, you can use self-care tools on-the-go. New York City employees may also meet with the onsite counselor at the 1585 Broadway Health Center.

Contact Lyra if you…

  • Are stressed, anxious, depressed or having problems sleeping.
  • Want to talk about life issues like illness or loss or legal or financial concerns.
  • Are concerned your child is having issues at school, is being bullied or facing behavioral challenges.
  • Have relationship or family issues, or are thinking about a separation or divorce.
  • Are struggling with alcohol or substance use.
  • Frequently feel lonely, hopeless or angry.
  • Think you need mental health or emotional support and don’t know where to start.

Get Started

  1. Create your account at (Important: Use Google Chrome to access the site)
  2. Complete a short, confidential assessment
  3. Select from a personalized list of therapists and coaches
  4. Schedule an in-person or virtual appointment
For More Information

For more information, call 1-844-926-2548 or visit using Google Chrome.


Stress less, move more, and sleep soundly with Headspace. Headspace provides on-demand video and audio exercises to help reduce stress and anxiety and improve your mood, energy levels, sleep, and performance.

Headspace is available to employees at no cost to you, offering 1000+ hours of short, simple exercises in several languages to help:

  • Reduce stress and improve focus so you feel less overwhelmed.
  • Boost compassion and resilience to help build greater empathy for others.
  • Improve personal and professional relationships.
  • Reduce negative emotions to help you navigate through tough moments.
  • Manage anxiety, loneliness, and financial worries.
  • Focus on sleep, exercise, and nutrition.

Use your Morgan Stanley email address to enroll, then check your Outlook inbox for your sign-up link and download the app to your phone.

If you have a private Headspace account, log in with those credentials using the link above, you will then be prompted to enter your Morgan Stanley email address for validation. Headspace will create your free Morgan Stanley account and suspend personal billing.

Aetna Concierge

Physicians and hospitals are there for us when we need medical care—but sometimes we need an expert to help us with health care issues such as:

  • How can I find the right specialist?
  • I received a diagnosis—what now?
  • Is this service covered by my health plan?
  • How much is this going to cost me?

Aetna Concierge has the experts you are looking for. Simply call a concierge and they will help you understand your benefits and your options and give you the tools you need to make informed decisions about your health care. You can chat with your concierge online or by phone:

Informed Health Line

Talk to a registered nurse whenever you have a health question by calling the Informed Health Line, 24/7. Aetna nurses can discuss a wide variety of health and wellness topics, and help you:

  • Make more informed decisions about your care.
  • Communicate better with your doctors.
  • Save time and money by getting the right care at the right time.
  • Call Informed Heath Line: 1-800-556-1555.
Key features

Stay healthy with free annual physicals
Keep in mind that annual physicals are covered at no additional cost as part of your medical plan. Make sure to take advantage of this important benefit.

Health ConnectionSM Disease Management Program

No one can be perfectly healthy. But even if you have a significant, ongoing health condition, you can reach your own level of good health. This program can give you the advice and support you need to:

  • Get the treatment and preventive care that is appropriate for you.
  • Understand and follow your doctor’s treatment plan.
  • Better manage your ongoing conditions.
  • Make lifestyle changes to help reach your personal health goals.
  • Identify and manage your risks for other related conditions.

There is no additional cost, and you do not even need to sign up—Aetna will confidentially suggest a program based on your doctor’s recommendation, patient management staff, or medical and pharmacy claims data.

Targeted Care

Sometimes you need a little extra help to get better and stay healthier. The Aetna Targeted Care Solutions program uses a team approach to manage care for complex or chronic conditions. If you are identified as needing additional support, your team will help you:

  • Stay out of the emergency room and the hospital.
  • Make sure you get the most cost-effective care for your condition.
  • Learn how to commit to long-term improvement in your health.

Aetna Maternity Program

Give your pregnancy a health boost by getting special attention when you need it most, through the Aetna Maternity Program. You can use it throughout your pregnancy (and after your baby is born) to help keep you and your baby healthy, right from the start. Here are some of the benefits you may receive at no cost to you:

  • Tips and advice for healthier pregnancy
  • Special help to assess and reduce risks related to pregnancy
  • Support to help stop smoking
  • Information about prenatal care, labor and delivery, newborn care, and transitioning home with a new baby
  • Lactation support
  • Guidance from a nurse case manager
  • Aetna Healthy Pregnancy Handbook

To learn more about this program, call toll-free at 1-800-CRADLE-1 (1-800-272-3531), or log in to and click “Stay Healthy” and then “Maternity Program."

Livongo for Diabetes

Livongo provides care and support to those living with diabetes by combining advanced technology with personalized coaching to make living with the condition easier. E*TRADE employees and their family members who are diagnosed with diabetes will be able to join at no cost if they’re enrolled in an E*TRADE medical plan.

With Livongo, participants receive:

  • A blood glucose meter that automatically uploads their blood glucose readings to their secure online account and provides real-time personalized tips.
  • Support from coaches. Participants can communicate with a Livongo coach 24/7, 365 days a year about diabetes-related questions about nutrition or lifestyle changes.
  • Unlimited strips. Livongo sends strips and lancets right to participants’ doors.
  • Real-time data analytics and personalized tips with each blood glucose check.

Livongo will contact you if your medical and/or pharmacy claims indicate you would benefit from the program. You can also register for Livongo at (registration code: ETRADE), or call 1-800-945-4355.

Discounts and Special Programs

Fitness discount program. Save on gym fees, exercise equipment, and more to stay healthy and feel better. Aetna offers discount memberships at thousands of facilities through, as well as equipment discounts and even one-on-one coaching. You do not need to be enrolled with Aetna to utilize this program.

In-network lab benefits. Save big on tests and other lab services simply by making sure your testing is sent to labs in the Aetna Network, such as Quest Diagnostics®. Keep in mind that your doctor may not know which lab will save you the most, so know before you go by visiting the Aetna website.

Natural products and services. There are many paths to healthy living. This program can help you find a natural one. Save on therapies, over-the-counter vitamins and other ways to complement your health through American Specialty Health (ASH) Incorporated. It is a smart way to save on things insurance does not normally cover, including:

  • Massage therapy
  • Acupuncture
  • Chiropractic care
  • Dietetic counseling

Weight management discount program. Lose weight and feel great. Save on some of today’s most popular weight loss programs, including eDiets, Jenny Craig, and Nutrisystem.

Aetna hearing discount program. Hear better for less with this program for hearing aids and related services, provided through HearPO. Benefits include:

  • 40% off retail prices on hearing exams and services
  • Savings on all styles of hearing aids
  • 1,900 locations nationwide and more than 1,000 models to choose from
All your health information in one place

To learn more about any of these programs or to participate, visit the Aetna website. It is your secure source for planning and managing your health care, and accessible on your mobile device. Log on at